FAQs

Parties/Events

How do I book a party?


You can book your party online ( click here) or by phone. A $100 non-refundable deposit is required to reserve a party package, with the remaining balance due the day of your event. We cannot accept full up-front payment for parties at this time. We accept cash, credit, and debit cards (Visa, MasterCard, American Express, & Discover) along with ApplePay and GooglePay. For your convenience, we accept card payments by phone. We do not accept checks. All deposits are NON-REFUNDABLE. However, we understand that unforeseen circumstances can occur and may result in you needing to cancel your party. If you need to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




How far in advance should I book my party?


To ensure availability on your chosen date, we advise our clients to reserve their event at least 2-3 weeks in advance. However, Bounce House FEC strives to accommodate even the most immediate booking requests for any of our private party rooms. Please feel free to call at the last minute to check availability for scheduling a party! We welcome your party at any time based on availability. For example, if weather changes cause you to cancel outdoor plans, we would be a perfect place to host your party. Please note we cannot book parties within 48 hours through our online event portal. If you are looking for a last minute party slot, please give us a call at 757-206-1858 and we will do our best to accommodate you.




What if I need to reschedule my party?


No worries! You can reschedule your party for any reason. Just give us at least 24 hours notice and we will reschedule your party at your convenience and our availability for anytime within the next 12 months.




Will my deposit be refunded if I cancel my party?


All party deposits are NON-REFUNDABLE. However, you may reschedule your event one time for any reason with at least 24 hour notice. The rescheduled date must be an available time within the next 12 months. If unforeseen circumstances force you to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




I booked a Bounce or Tag Party. Can I upgrade to the Super Bounce, Super Tag, or Ultimate?


Absolutely! Just let us know at check in and we will take care of it for you. (Upgrades to Ultimate from Bounce/Super Bounce are subject to availability.)




Why is it showing more than the base price of the party package when I add more than 10 participants in the event portal?


Ten party guests are included in each party package. Additional guests have an additional charge based on your party package of choice. Don’t worry, we will give you an opportunity to change the number both when we call to confirm your party and again on the day of your party. You will only be charged for the number of guests that show up (with a minimum of ten).




Do you charge for parents/siblings of party guests or the birthday child?


For Bounce/Super Bounce parties, any child who is walking is considered a “guest” of the party and goes towards the total guest count. We do not charge for adults. For Tag/Super Tag parties, any person who will be playing laser tag is considered a “guest” of the party, whether they are a child or adult, and goes towards the total guest count. We do not recommend laser tag for children under 8, but if necessary, they may play with an accompanying adult. Guests may not take turns playing. For Ultimate parties, you have ten guest spots that include both tag and bouncing. Guests may choose not to participate in one or the other of the activities, but that spot may not be filled by another guest (i.e. a parent may not play laser tag for a small child who is only bouncing).




Are adults counted in the party guest count?


For Bounce/Super Bounce parties booked during normal operating hours, only children who are walking up to ages 17 are counted in the guest count. We do not charge for adults. For Tag/Super Tag and Ultimate parties, adults are counted if they will be playing laser tag. For private after-hours events, adults are counted in the guest count. Please call the store for information on booking a private after-hours event.




Can a VIP Pass be purchased for my extra party guests?


Unfortunately, no. Our VIP Passes are for Bounce Admission and Single Tag Sessions ONLY. VIP Passes are significantly discounted and are not applicable to parties.




I have a lot of kids and adults coming. How does the total capacity work for each room?


Each of our Bounce House party rooms contain 3 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. Our Orange, Blue, and Green rooms have plenty of standing room, as well. Our Red room is slightly narrower, so there is not as much room for standing. If you know you will be having more than 15 party guest children, we recommend booking in one of our larger rooms so parents will have enough space. Both of our Tag/Ultimate party rooms contain 2 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. These two rooms open to each other and are never booked for the same time slot, allowing us to accommodate larger parties.




Will there be someone in the party room to serve my guests?


Yes! Each party will be assigned a dedicated Party Host to serve food and drinks in the party room. It is each parent’s job to ensure children are following the rules.




What if I want a themed party?


You are welcome to bring your own paper products, table/wall decorations, goodie bags, and Mylar balloons for any theme you choose. Please let us know if you plan to bring your own decorations so we can be sure time allows for it. Note: wall decorations must be attached with wall-safe tape.




I want a different room color for my selected time slot. Is this possible?


For weekend parties, we are usually fully booked, which unfortunately means we cannot switch around party room times. You are welcome to ask at check-in if there is another room available; if there is, we will certainly try to accommodate your request. For weekday parties, we do usually have more flexibility, but cannot make any guarantees.




Can I bring my own party food?


Please arrange to bring your own birthday cake, cupcakes, or other treat. We advise against bringing anything frozen (i.e. ice cream cake), as we are not allowed to take outside food into our fridge/freezer. You may also bring a fruit and/or veggie tray. No other outside food or beverage is permitted.




I added pizzas/pitchers/ice cream to my party through the event portal. How do I let you know which kinds I want?


Give us a call (757-206-1858) and we will be happy to take your specific order and notate it on your party packet. To ensure timely delivery of pizza, we need your order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time.




I didn’t add pizzas/pitchers/ice cream to my party because I don’t know how many people will be coming. When do I need to get my order in?


To ensure timely delivery of pizza, we need your pizza order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time. For pitchers and ice cream, you can give us a call as soon as you know or just let us know when you arrive for check in.




Can I bring alcohol for the adults?


To maintain a family-friendly environment for all of our guests, Bounce House Laser TAG maintains a strict alcohol-free facility at all times.





Laser Tag

How is your laser tag different from traditional laser tag?


Our games are urban combat simulation. We use high tech laser tag guns that are 100% eye safe. It's just like stepping into a live video game! Our guns have an extreme range, far exceeding paintball or airsoft, with pinpoint accuracy. Equipped with tactical slings and red dot sights, our laser tag guns are lightweight and simple to use. Laser TAG is mission-based and full of action.




Can we just show up and play?


Yes! We always welcome small groups and individuals to join in the fun! You don’t need a reservation, as we operate our arena on a first-come-first-served basis, but there may be a short wait (20-40 minutes) if we are very busy. On weekends, top priority is given to our Tag Parties and Battles that have been booked in advance. You can have fun in our arcade while you wait. For groups of 12 or more, we encourage you to book a Tag Battle in advance through our online event portal ( click here). This way we can ensure your wait time is as short as possible! We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.




How do I book an event for laser tag?


You may book a birthday party or Tag Battle through our online event portal (click here), but Private Events must be booked over the phone. We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.




How long is a game?


A single session is about 14 minutes of play time (with two unique missions), but when you add time for the mission briefings and gearing up, the whole experience is about 20 minutes. Don’t be fooled… most players come out of the arena huffing and puffing and say it was the longest, most intense 14 minutes ever!




Is there an age limit?


All ages can enjoy our laser tag! However, our recommendation is players should be at least 8 years old. Players younger than 8 may have difficulty with understanding the game rules and operating the equipment, potentially becoming a distraction to other players. Players under 8 should be accompanied by an adult.




Is a tag event a good idea for a tween/teen/adult party?


Yes! Tweens, teens, and adults will have a blast! Corporate parties, bachelor/bachelorette parties, family reunions, sports teams, and just about any other group you can think of will have a memorable event. Book now!





General

Can I bring my own food?


No. Outside food is not permitted, however you may conveniently purchase food from our snack bar when it is operating. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Admission is good all day, so you may leave to eat and come back when you are done. If you have booked a party with us, you may bring in non-frozen cake or cupcakes, fruit tray, and/or veggie tray.




Can I drop off my child?


No. To ensure the safety of your children, adult supervision is required and at no time may children be left unsupervised at Bounce House FEC.




Are adults allowed on the inflatables?


To ensure the safety of your children, adults are not allowed on the inflatables unless assisting small children. We ask that parents assist our staff by obeying and enforcing all posted rules and regulations with their children.




Are you affiliated with the other Bounce House locations in the area?


No, Bounce House FEC in Williamsburg has been independently owned and operated since April 1, 2013. Pricing, discounts, and waivers from any other Bounce House do not apply to Bounce House FEC and vice versa.




What is your sock/shoe policy?


For the safety of our guests, no shoes are allowed in the inflatables. We require children (and assisting adults) to remove their shoes and wear socks. If you forget socks, we do sell them at the front desk ($1/children or $2/adult). For the safety of our guests, we also recommend athletic or closed-toe shoes for our laser tag arena.




What food and drinks are available for purchase?


We offer snacks and concessions. Our menu includes hot dogs, popcorn chicken, cheeseburgers, mozzarella sticks, assorted chips, nachos, ice cream, bottled and fountain beverages, etc. However, some items are only available on Friday evenings and weekends. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Click here for our Concessions Menu




Do you have a lost and found?


Bounce House is not responsible for lost, missing or stolen personal property. However, if you’ve lost something during your visit to Bounce House, here’s how to report lost or found items:
• If you are still at Bounce House, please speak to the front desk associate or manager to report lost or found items.
• If you have already left, you can send us an email at info@bouncehouselasertag.com and a team member will contact you only if your item has been located. Please be aware we only keep items for 30 days, so we encourage guests to send an email as soon as possible. To help us find and return your item, please include the following information:
• Date and location item was lost or last seen
• Description of item – please be specific in regards to color, brand, and any unique features
• If you lost a cell phone please provide serial number, make, model, and service provider
• Your contact information – phone number and address




What is your smoking policy?


We have a strict non-smoking/vaping/juuling facility. There are covered sidewalks outside our building for the convenience of those who smoke/vape/juul. However, children must never be left unattended in our building. Thank you in advance for you adherence to our policy!




Do you ever close early or open late?


We do reserve the right to close early due to low volumes. If a power outage or severe weather affects our area, it may be necessary for us to close early or delay opening in the interest of safety.




Do you offer a military or first responders discount?


Yes, we love supporting our armed forces, veterans, and first responders. Thank you so much for your service! We offer 10% off Bounce House admission when you present a valid ID. (Discount not valid on VIP Passes, or Unlimited Passes, as these are already significantly discounted prices.) We offer 10% off Single Sessions of Laser TAG when you present a valid ID. (Discount not valid on Three Session Bundles, Laser TAG memberships, or CORE night pricing, as these are already significantly discounted prices.) We offer 10% off the base price of any birthday party when you present a valid ID. (Discount not valid for party add-ons such as food, drink, balloons, goodie bags, etc.) We also offer 10% off of our snacks and concessions when you present a valid ID. (Discount not valid for Papa John's Pizza.) This discount cannot be combined with any other offer, coupon, or discount.




Do you support local charities and/or non-profit groups?


Yes! We donate passes to various local charities and non-profits on a first-come, first-serve basis. We receive numerous requests each week and review each request. We require that all requests be submitted in person or via postal mail on the organization’s letterhead. Emailed requests will not be considered. Please include the organization’s tax ID number, address, event, event date, item being requested, and contact name. We are only able to consider requests that are received at least 45 days prior to the event date.




Do you serve alcohol?


To maintain a family-friendly environment for all of our guests, Bounce House FEC maintains a strict alcohol-free facility at all times.





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