Question 1

Can I bring my own food?

Accepted Answer

No. Outside food is not permitted, however you may conveniently purchase food from our Cafe when it is operating. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Pricing is good all day, so you may leave to eat and come back when you are done. If you have booked a party with us, you may bring in non-frozen cake or cupcakes, fruit tray, and/or veggie tray.

Question 2

Can I drop off my child?

Accepted Answer

No. To ensure the safety of your children, adult supervision is required and at no time may children be left unsupervised at Bounce House FEC.

Question 3

What is your sock/shoe policy?

Accepted Answer

For the safety of our guests, no shoes are allowed in the inflatables. We require children (and assisting adults) to remove their shoes and wear socks. If you forget socks, we do sell them at the front desk ($2/children or $4/adult). 
 
For the safety of our guests, we also recommend athletic or closed-toe shoes for our laser tag arena.

Question 4

Are adults allowed on the inflatables?

Accepted Answer

To ensure the safety of your children, adults are not allowed on the inflatables unless assisting small children. We ask that parents assist our staff by obeying and enforcing all posted rules and regulations with their children.

Question 5

Do you offer a military or first responders discount?

Accepted Answer

Yes, we love supporting our armed forces, veterans, and first responders. Thank you so much for your service! 
 
We offer 10% off All-Day Bounce when you present a valid ID. (Discount not valid on VIP Passes, or Unlimited Passes, as these are already significantly discounted prices.)
 
We offer 10% off Single Sessions of Laser TAG when you present a valid ID. (Discount not valid on Three Session Bundles, Laser TAG memberships, or CORE night pricing, as these are already significantly discounted prices.)
 
We offer 10% off the base price of any birthday party when you present a valid ID. (Discount not valid for party add-ons such as food, drink, balloons, goodie bags, etc.)
 
We also offer 10% off of our snacks and concessions when you present a valid ID. (Discount not valid for Papa John's Pizza.)
 
This discount cannot be combined with any other offer, coupon, or discount.

Question 6

Are you affiliated with the other Bounce House locations in the area?

Accepted Answer

No, Bounce House FEC in Williamsburg has been independently owned and operated since April 1, 2013.
 
Pricing, discounts, and waivers from any other Bounce House do not apply to Bounce House FEC and vice versa.

Question 7

What food and drinks are available for purchase?

Accepted Answer

We offer snacks and concessions. Our menu includes hot dogs, popcorn chicken, cheeseburgers, mozzarella sticks, assorted chips, nachos, ice cream, bottled and fountain beverages, etc. However, some items are only available on Friday evenings and weekends. Snacks, pizza, and bottled beverages are always available for purchase at the front desk.
 
Click here for our Cafe Menu

Question 8

Do you serve alcohol?

Accepted Answer

To maintain a family-friendly environment for all of our guests, Bounce House FEC maintains a strict alcohol-free facility at all times.

Question 9

What is your smoking policy?

Accepted Answer

We have a strict non-smoking/vaping/juuling facility. There are covered sidewalks outside our building for the convenience of those who smoke/vape/juul. However, children must never be left unattended in our building. Thank you in advance for you adherence to our policy!

Question 10

Do you ever close early or open late?

Accepted Answer

We do reserve the right to close early due to low volumes. If a power outage or severe weather affects our area, it may be necessary for us to close early or delay opening in the interest of safety.

Question 11

Do you have a lost and found?

Accepted Answer

Bounce House is not responsible for lost, missing or stolen personal property. However, if you’ve lost something during your visit to Bounce House, here’s how to report lost or found items:

• If you are still at Bounce House, please speak to the front desk associate or manager to report lost or found items.
• If you have already left, you can send us an email at info@bouncehouselasertag.com and a team member will contact you only if your item has been located. Please be aware we only keep items for 30 days, so we encourage guests to send an email as soon as possible.
 
To help us find and return your item, please include the following information:
• Date and location item was lost or last seen
• Description of item – please be specific in regards to color, brand, and any unique features
• If you lost a cell phone please provide serial number, make, model, and service provider
• Your contact information – phone number and address

Question 12

Do you support local charities and/or non-profit groups?

Accepted Answer

Yes! We donate passes to various local charities and non-profits on a first-come, first-serve basis. We receive numerous requests each week and review each request. We require that all requests be submitted in person or via postal mail on the organization’s letterhead. Emailed requests will not be considered. Please include the organization’s tax ID number, address, event, event date, item being requested, and contact name. We are only able to consider requests that are received at least 45 days prior to the event date.

FAQs