How do I book a party?
How far in advance should I book my party?
What if I need to reschedule my party?
No worries! You can reschedule your party for any reason. Just give us at least 24 hours notice and we will reschedule your party at your convenience and our availability for anytime within the next 12 months.
Will my deposit be refunded if I cancel my party?
I booked a Bounce or Tag Party. Can I upgrade to the Super Bounce, Super Tag, or Ultimate?
Absolutely! Just let us know at check in and we will take care of it for you. (Upgrades to Ultimate from Bounce/Super Bounce are subject to availability.)
Why is it showing more than the base price of the party package when I add more than 10 participants in the event portal?
Ten party guests are included in each party package. Additional guests have an additional charge based on your party package of choice. Don’t worry, we will give you an opportunity to change the number both when we call to confirm your party and again on the day of your party. You will only be charged for the number of guests that show up (with a minimum of ten).
Do you charge for parents/siblings of party guests or the birthday child?
Are adults counted in the party guest count?
Can a VIP Pass be purchased for my extra party guests?
I have a lot of kids and adults coming. How does the total capacity work for each room?
Will there be someone in the party room to serve my guests?
Yes! Each party will be assigned a dedicated Party Host to serve food and drinks in the party room.
What if I want a themed party?
I want a different room color for my selected time slot. Is this possible?
For weekend parties, we are usually fully booked, which unfortunately means we cannot switch around party room times. You are welcome to ask at check-in if there is another room available; if there is, we will certainly try to accommodate your request. For weekday parties, we do usually have more flexibility, but cannot make any guarantees.
Can I bring my own party food?
Please arrange to bring your own birthday cake, cupcakes, or other treat. We advise against bringing anything frozen (i.e. ice cream cake), as we are not allowed to take outside food into our fridge/freezer. You may also bring a fruit and/or veggie tray. No other outside food or beverage is permitted.
I added pizzas/pitchers/ice cream to my party through the event portal. How do I let you know which kinds I want?
Give us a call (757-206-1858) and we will be happy to take your specific order and notate it on your party packet.
I didn’t add pizzas/pitchers/ice cream to my party because I don’t know how many people will be coming. When do I need to get my order in?
To ensure timely delivery of pizza, we need your pizza order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time. For pitchers and ice cream, you can give us a call as soon as you know or just let us know when you arrive for check in.
Can I bring alcohol for the adults?
How is your laser tag different from traditional laser tag?
Our games are urban combat simulation. We use high tech laser tag guns that are 100% eye safe. It's just like stepping into a live video game! Our guns have an extreme range, far exceeding paintball or airsoft, with pinpoint accuracy. Equipped with tactical slings and red dot sights, our laser tag guns are lightweight and simple to use. Laser TAG is mission-based and full of action.
Can we just show up and play?
Yes! We always welcome small groups and individuals to join in the fun! You don’t need a reservation, as we operate our arena on a first-come-first-served basis, but there may be a short wait (20-40 minutes) if we are very busy. On weekends, top priority is given to our Tag Parties and Battles that have been booked in advance. You can have fun in our arcade while you wait.
How do I book an event for laser tag?
You may book a birthday party or Tag Battle through our online event portal (click here), but Private Events must be booked over the phone. We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.
How long is a game?
A single session is about 14 minutes of play time (with two unique missions), but when you add time for the mission briefings and gearing up, the whole experience is about 20 minutes. Don’t be fooled… most players come out of the arena huffing and puffing and say it was the longest, most intense 14 minutes ever!
Is there an age limit?
All ages can enjoy our laser tag! However, our recommendation is players should be at least 8 years old. Players younger than 8 may have difficulty with understanding the game rules and operating the equipment, potentially becoming a distraction to other players. Players under 8 should be accompanied by an adult.
Is a tag event a good idea for a tween/teen/adult party?
Can I bring my own food?
No. Outside food is not permitted, however you may conveniently purchase food from our snack bar when it is operating. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Admission is good all day, so you may leave to eat and come back when you are done. If you have booked a party with us, you may bring in non-frozen cake or cupcakes, fruit tray, and/or veggie tray.
Can I drop off my child?
No. To ensure the safety of your children, adult supervision is required and at no time may children be left unsupervised at Bounce House FEC.
Are adults allowed on the inflatables?
To ensure the safety of your children, adults are not allowed on the inflatables unless assisting small children. We ask that parents assist our staff by obeying and enforcing all posted rules and regulations with their children.
Are you affiliated with the other Bounce House locations in the area?
No, Bounce House FEC in Williamsburg has been independently owned and operated since April 1, 2013.
What is your sock/shoe policy?
For the safety of our guests, no shoes are allowed in the inflatables. We require children (and assisting adults) to remove their shoes and wear socks. If you forget socks, we do sell them at the front desk ($1/children or $2/adult).
What food and drinks are available for purchase?
We offer snacks and concessions. Our menu includes hot dogs, popcorn chicken, cheeseburgers, mozzarella sticks, assorted chips, nachos, ice cream, bottled and fountain beverages, etc. However, some items are only available on Friday evenings and weekends. Snacks, pizza, and bottled beverages are always available for purchase at the front desk.
Do you have a lost and found?
• If you are still at Bounce House, please speak to the front desk associate or manager to report lost or found items.
• If you have already left, you can send us an email at email@example.com and a team member will contact you only if your item has been located. Please be aware we only keep items for 30 days, so we encourage guests to send an email as soon as possible.
• Date and location item was lost or last seen
• Description of item – please be specific in regards to color, brand, and any unique features
• If you lost a cell phone please provide serial number, make, model, and service provider
• Your contact information – phone number and address
What is your smoking policy?
We have a strict non-smoking/vaping/juuling facility. There are covered sidewalks outside our building for the convenience of those who smoke/vape/juul. However, children must never be left unattended in our building. Thank you in advance for you adherence to our policy!
Do you ever close early or open late?
We do reserve the right to close early due to low volumes. If a power outage or severe weather affects our area, it may be necessary for us to close early or delay opening in the interest of safety.
Do you offer a military or first responders discount?
Do you support local charities and/or non-profit groups?
Yes! We donate passes to various local charities and non-profits on a first-come, first-serve basis. We receive numerous requests each week and review each request. We require that all requests be submitted in person or via postal mail on the organization’s letterhead. Emailed requests will not be considered. Please include the organization’s tax ID number, address, event, event date, item being requested, and contact name. We are only able to consider requests that are received at least 45 days prior to the event date.
Do you serve alcohol?
To maintain a family-friendly environment for all of our guests, Bounce House FEC maintains a strict alcohol-free facility at all times.